Scott Nelson gave a great presentation at Gartner's CRM Summit in London recently. I particularly liked this slide: I like this slide a lot as it clearly shows why I think EDM and CRM are going to converge. Look at...
Full Post "The future of CRM" »
Well it had to happen - a second blog! I am now blogging on ebizq - Decision Management Blog. Please go visit and enjoy.
Full Post "More and more blogging..." »
Saw this blog posting on ADT's blog - 2006 Innovators: Who should win? - and noticed that our friends at Sun are nominated for their system, described here. Good luck!
Full Post "Application Development Trends awards" »
Brad Appleton posted a great little piece on Unchangeable Rules of Software Change - Redux. He makes some great points in the article and I am going to shamelessly steal some. He identifies three pitfalls that are very pithy: Pitfall...
Full Post "Ch-ch-ch-changing...." »
Doug Henschen interviewed Jim Sinur of Gartner in Intelligent Enterprise - Process Management Grows Up: Q&A With Gartner's Jim Sinur - and Jim was his usual provocative self. I like the new maturity model at first glance as I think...
Full Post "Process Management Grows Up" »
Another great McKinsey on IT article - Using IT to boost call-center performance - caught my eye. One quote in particular leaped out: The next wave of improvements will probably come from using technology to automate contact with callers, to...
Full Post "Boosting Call Center Performance with EDM" »
Interesting article in InformationWeek today - U.S. Railroads Rolling Out High-Tech Logistics - that made me think about applying EDM in railroads or other logistic problems. As I read the article I started thinking about the operational systems that could...
Full Post "Railroads, logistics and EDM" »
This article in Computerworld struck me as interesting - In the Labs: Automatic Code Generators. The subhead was "Even nonprogrammers can 'program' with these tools". There are three issues with the premise of this article. Firstly why would you wait...
Full Post "Out of the labs - business rules already empower nonprogrammers" »
Randy Cronk asked an interesting question the other day - he asked me to cite some examples of making it easier for business and IT to collaborate (see his comments on this post). This made me think of a recent...
Full Post "Business and IT collaboration" »
Digging around in some old case studies and I found this one from AIG Trade Credit. This one was an interesting one for a couple of reasons. Firstly its a great example of how business rules can help IT and...
Full Post "AIG Trade Credit - a case study" »
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