McKinsey Agrees with James

Posted by Guest Blogger and Proud Parent of a New Second Grader (as of this morning), Ian Turvill McKinsey has just published a great article which argues that companies who address different market segments with different value propositions, service experiences,...

New article on business rules and process commoditization

I have another article on BPM Institute today - Business Rules and resisting the commoditization of process. Enjoy.

The 21st century insurer: Beyond price - Successful responses to shrinking opportunities

Posted by Guest Blogger and Decisions Podcast Host, Ian Turvill. Fair Isaac has just published an article by me about the challenges faced by insurers when individual consumers face difficult economic conditions, such as higher interest rates and gasoline prices....

Helping computers make "better" decisions

An interesting poll recently over on KDnuggetsas to whether computers can make better decisions by mining historical data than people can with intuition. The results seem to me to be split - some think yes, some think yes unless (as...

Using EDM to stay a step ahead of fraud

Nice article on Staying a Step Ahead of Fraud in Intelligent Enterprise today. Michael writes a nice summary of some of the approaches and technology used in the battle against fraud. Those of you paying attention will notice that "Falcon's...

Slugs with credit cards

Banana Slugs, that is. My stepson and his girlfriend are both leaving for college in the fall and both applied to the same major bank for student credit cards. Both got offered the initial $600 credit line - clearly this...

Improving Performance Management, Strategic Alignment and Operational Execution

I was reading this Financial Insights piece today - U.S. Bank Survey: Performance Management (subscription required) - and it struck me that there is a key role for Enterprise Decision Management to play in organizations as they try and do...

EDM - Enterprise DECISION Management

In case any of you saw this Aite group report, EDM does not stand for Enterprise Data Management but Enterprise Decision Management. I don't know what they think they are doing, trying to hijack the acronym like this! Managing Risk...

Pandora's box

Music box that is. For those of you who have not seen it, Pandorais a music finding service developed by the Music Genome Project. This is a fascinating site and uses some fairly spiffy analytics to find music like the...

Don't let your customers take their business elsewhere...

I saw this article on destinationCRM - I'm Taking My Business Elsewhere - and a couple of the comments made in it really resonated with me: Forty-seven percent of the 1,000 U.S. consumers Accenture surveyed have stopped doing business with...