Decisioning in a loosely-coupled process

Jack van Hoof had a great article today - How to implement a loosely coupled process flow (EDA). A great illustration of how to use a decision service to loosely couple. I have blogged about SOA/EDA and EDM before and...

Evidence-based management and EDM

I saw this article over on BI Review - Evidenced-Based Management - Business Wisdom, Part 2. A good article that summarizes some of the key principles from the book (which I reviewed here and highly recommend). A focus on evidence...

New White Paper on Smart-Enough Customer Decisions

Montgomery Research have just published this "thought-leadership" white paper "Smart-Enough Customer Decisions" written by yours-truly. In it I discuss how smart-enough customer decisions can improve results for all concerned. This is based on the material in Smart (Enough) Systems. Technorati...

And the lucky winners are.....

As promised we gave away five copies of Smart (Enough) Systems at the European Business Rules Conference and the lucky winners were Olli Rauhala, Senior Architect, Cap Gemini Finland Oy Marcel Keurntjes, Service Process and Application Consultant, Oce-Technologies B.V Gerard...

EDM-Enabled Web Self Service Better be Top of Mind for Financial Services Firms

On June 25 (2007), I saw this news posting on DM Review’s website – “IBM and KANA Study Shows Untapped Potential for US Financial Services Web Sites to Better Serve Clients,” and was intrigued to see to what extent Enterprise Decision Management (EDM) concepts were mentioned. It’s been a long time now that web-based customer service capabilities have been promoted as a timelier, lower cost method of maintaining and growing customer relationships than other options, but what is interesting is that the study, titled "Service Done Right: Why Great Online Customer Service Matters More than Ever," shows cultural and generational factors driving many financial institutions to take web based customer service much more seriously.

OMG standards

Just a quick note that I have posted my slides from the OMG meeting (presenting a submission for a Production Rules Representation) here. Technorati Tags: business rules, OMG, PRR

Meeting Customer Needs Online

I saw this article - U.S. Banks Not Meeting Customer Needs Online, According to Brulant Study - and it made me think about previous posts on the blog that might help some of these banks do exactly that - meet...

Bad Business (Rules)?

Thanks to my colleague and fellow guest blogger Ian Turvill, who recently passed me an article from Clickz.com titled “Reward Programs: Continuous Rewards and Business Rules” by Jack Aaronson. Mr. Aaronson raises some interesting points about a marketing tactic called continuous rewards, one of several reward schedule techniques marketers may use in their pursuit of improving customer loyalty.

EBRC Summary and update

I was at the European Business Rules Conference last week and blogged from the following sessions. I have added links to the slides for each if you were waiting for them. Live from EBRC - The New Rules of Business...

Business Rules Management Systems as Matchmaker?

Yesterday I noticed this headline on DM Review’s website, “IT and Business Managers Universally Out of Sync,” and was immediately reminded of how an Enterprise Decision Management (EDM) approach to business rules actually brings these two groups of people together to achieve a common objective.