What kinds of problem can EDM solve?

EDM can be applied to virtually any business area that involves high-volume, operational decisions, or the use of analytics and business rules to improve decision strategies. Here are some of the areas where EDM is used today:

Customer acquisition and retention

Matching prospects and customers with product/service offerings

Core customer decisions-underwriting, channel selection, credit, pricing, etc.

Forms and data management

Work process control

Fraud detection

Claims management

Guidance and employee support

Tax non-filer detection and processing

Customer response and service

Debt collection and recovery

Agency management

Network integrity assurance

Medical bill review and repricing

Online recommendations

Product configuration and design

Regulatory compliance

Check out the Case Studies section for some examples.