Learning to love change - an article

I just had an article "Business rules cafe or how IT can stop worrying and learn to love change" published in SOA Web Services Journal. You can get a PDF of the whole issue my going to Sys-Con's site here...

Decision Yield - an overview

What is Decision Yield One of the challenges in adopting Enterprise Decision Management is measuring the ROI. Sometimes organizations find that a focus only on costs saved does not yield enough of a return to justify the investments required for...

"Load balancing" decisions

Chatting with some colleagues yesterday, one of them used the phrase "load balancing" when talking about how you could combine computer-based and human-centric decisioning. The context was a discussion around Deep Blue, IBM's famous chess computer, and how much processing...

The ART of (genetic) segmentation

I saw a post or two recently on genetic algorithms (including Alberto's and Walter's) and it made me want to post about a recent Fair Isaac use of genetic algorithms called "Adaptive Random Trees" or ART. So how does ART...

Book Review: Blink

This book has been a hot topic recently. I first heard about it at InterACT where Larry Rosenberger used it as part of his discussion on the future of analytics. The book is an easy read and full of wonderful...

A refund story

Old Way: The other night I had to return something to my local grocery store. I walked in with the goods, but without the receipt. The person working the customer service desk (a regular staffer not a dedicated customer service...

Pay-As-You-Drive Insurance is Here! Well, Actually, Over There...

Posted by Guest Blogger Extraordinaire, Ian Turvill, of Fair Isaac A description of an innovative insurance offering crossed my desk the other day, and I felt that I had to reflect on its EDM-related implications. In a report issued on...

Medical errors and decisioning

Interesting article on USA Today Report finds drug errors injure more than 1.5 million. The article estimated more than $3.5B in unecessary costs. It gave a list of things you can do as a consumer to help. It made me...

Healthcare Podcast

Nice little podcast by a colleague on the topic of healthcare and using business rules to improve its delivery.

Eliminating fraud (in healthcare) with EDM

Bill Briggs over at Health Data Management wrote a nice little piece on how I.T. Helps Payer Smoke Out Fraud. This article brings up what is a huge issue - healthcare payers are paying tens of billions in erroneous, abusive...