Turning Transactions into Decisions with EDM

Rob Karel and Keith Gile of Forrester recently published a report on "Turning Transactions Into Decisions". This was mostly about data integration options in operational BI situations but as I read it I found some interesting tidbits. They make the...

Great article on business rules and business process

Bruce Silver just wrote a great article on Intelligent Enterprise "Analysis: Where Rules Management and BPM Meet". Highly recommended for anyone interested in the ongoing debate around business rules and business process. Technorati Tags: BPM, BRE, BRMS, business process management,...

Customer-centric IT requires enterprise decision management

I was reading "How to Prepare IT for the Customer-Aligned Enterprise" by Michael Maoz of Gartner and thought he made some great points. The impact on IT planners is that they will need to work more closely with business owners...

Is there really ANY ROI from BI?

I have been talking with folks a lot about the issue of return on investment (ROI) when it comes to Business Intelligence (ROI) and, quite timely, I saw this report from Knightsbridge about the ROI of Business Intelligence when I...

"Decisions - The Podcast VII" - This time it's predictive!

Posted by Guest Blogger and Smooth Talker, Ian Turvill Predictive analytics are an essential element of Enterprise Decision Management. In the latest edition of Decisions, Fair Isaac's podcast on all matters relating decision automation, I address a number of key...

Blog survey results

Thanks to everyone who responded to the blog survey - got a few interesting results. Most of the responders use the RSS feed, followed by email and "couple of times a week" No big surprise as those who are regulars...

Marketing and Customer Segmentation Becoming Top Priorities Among P&C Insurers

Posted by Guest Blogger and Marketing Sage, Ian Turvill A report published by Gartner's Kimberly Harris-Ferrante today indicates that: Marketing and customer segmentation have become top priorities among property and casualty insurers. Insurers should tightly integrate customer data and marketing...

Posts from the Brainstorm conference

I have been at the Brainstorm conference today and yesterday and blogged continuously (on the other blog). Here are the links if you want to read the posts: Live from Brainstorm - BPM/BR Method: Critical Success Factor for the Agile...

Live from Teradata (almost) - Improving Customer Experience with EDM

I presented at Teradata Partners today on the topic of using enterprise decision management to improve the customer experience. Essentially I proposed that using technology like business rules and analytics to improve the moments of decision when interacting with a...

Live from Teradata Partners - Tom Davenport

I'm at the Teradata Partners conference, just for today, and to have just listened to Tom Davenport (about whom I have blogged before, most recently in this post on decision automation). Tom presented on competing on analytics. Now at Teradata...