Customer-led Services at UC Berkeley

Last night I gave a presentation to Bob Glushko's class on Services Sciences, Management and Engineering. It was a lot of fun and I got some great questions from the students. In particular the discussion around privacy and around who owns information about your behavior was fascinating. It seems like a very interesting class.

Anyway, here are the slides and the links I suggested the students read as a prequel to the slides:

• Here's a way to have 1:1 communication and scale too
• Using decisioning to build the bank of the future
• Pay-As-You-Drive Insurance is Here!
• The customer's influence on decisioning

Comments

[Bob Glushko]

James,
Thanks again for coming to Berkeley to speak in our Services Science lecture series. The millions of readers of your blog might be interested in seeing who else has spoken this semester so let me point them to the web page that has the schedule and presentations:

http://rosetta.sims.berkeley.edu:8085/sylvia/f06/view/print/290-16.complete