Is your system smart enough to make your customers feel good?

I saw a nice little post today, Why You Need to Reaffirm Customer Decisions, that made me think about automated systems. Does the system that takes orders from your customers "reassure, comfort, and instill confidence in the customer that their...

Getting in the loop

Great article on the Observation, Orientation, Decision, Action (OODA) loop by Dag von Lubitz in DM Review. Dag nicely summarizes and explains the work of Col Boyd's OODA loop in the article and I would highly recommend the article to...

Better Bank Branches with EDM

Another interesting McKinsey Quarterly today on Bank branches that meet customer needs. Part of it's summary is that "banks should put utility before appearances, favor lower-budget tactical adjustments, and use branch formats to manage customer visits actively". This last point...

Book Review: The Power to Predict

I recently read The Power to Predict: How Real Time Businesses Anticipate Customer Needs, Create Opportunities, and Beat the Competition by Vivek Ranadive (CEO of Tibco). As I read it I made copious notes in it, as is my wont,...

Super Crunching with EDM

Thanks to Rolando I linked to this article Era of the Super Cruncher in which Ian Ayres discusses his new book - Super Crunchers: Why Thinking-by-Numbers Is the New Way to Be Smart . I have not read the book...

Process transformation and decision management

Roeland Loggen had a nice post over on his blog today - BPM Suite as a component in a logical architecture. I liked his architecture except that I think the Decision Platform he identifies also needs to be able to...

Save $100 NOW!

My friends over at the Business Rules Forum tell me that readers of the blog can get a $100 discount using this code:7DJTDV. So now you have no excuse not to register for what promises to be an excellent show....

Coming this Fall (actually sooner): Law and Order EDM

Acronyms are way of life it seems for both crime drama television shows, as well as business rules technology. Just as you have CSI, SVU and probably others I can’t recall in TV land, you have numerous terms such as BRE, BRM, and BRMS to describe variations on rules management concepts. What spurred me to think about this was the August 3 Gartner research paper titled “Hype Cycle for Business Process Management (BPM), 2007.”

Business rules - what a programming language should be

[EDITED - See comments for reason] I saw a great quote from Ira Fuchs recently. Ira said: "Programming languages today remain syntactic, abbreviated, and procedural, as opposed to semantic, verbose, and declarative" Well, of course, a business rules management system...

EDM Outta Sight: Invisible Employees and Transparent Decision Services

As a guest Blogger on the EDMBlog, I am obviously a proponent of Enterprise Decision Management and the impact it can have on a company’s operational decisions; you could say I think EDM is “outta sight.” By that, I mean really effective, specifically how EDM can optimize the many, often hidden, decisions underlying an organization’s day to day operations.