Enterprise Decision Management - a Weblog

Decision Management at the Heart of Future Enterprise Applications, so Says Forrester Research

Respected technology prognosticators John Rymer and Connie Moore of Forrester Research just published a new paper titled, “The Dynamic Business Application Imperative” (September 24, 2007, For CIOs). Rymer and Moore envision a new generation of enterprise application that some IT organizations today are cobbling together in order to meet ever changing business, technical and marketplace requirements.

The Three Dimensions of Intelligent Business Processes

Today I read a September 21 Gartner Research note by Gareth Herschel titled, “The Role of Analytics in Adding Value to Business Processes.” As someone expert in analytics more so than Business Process Management (BPM) and Business Rules Management (BRMS), Gareth raises some important points to remember when discussing the role of analytics in business processes.

PerformancePoint Points the Way Toward Mainstream EDM

Microsoft Office PerformancePoint points the way toward mainstream adoption of EDM.

Another way to avoid massive training costs in your call center

I saw a piece on Computerwire by Janine Milne today - "Poor IT Training Costs UK Contact Centers Billions" (subscription required) . Janine made the point that with 25% churn and complex IT systems, training is a huge problem for...

But do you really need AI?

I saw this article in Dr Dobbs recently (thanks Mark) - AI: It's OK Again! by Michael Swaine. Michael begins with a discussion of the "seemingly genetic propensity to overpromise" prevalent in AI circles and then gives a nice update...

Live from the Gartner BPM Summit in Orlando – The EDM Opportunity Zone

Live report from the Gartner BPM Summit in Orlando, FL.

Rules and requirements - more links

Scott and I have been working on our presentation for Business Rules Forum - Getting It Right. Rules and Requirements in Software (if truth be told he has been working on it while I "help" ) and this has prompted...

Live from ITARC - An Introduction to Patterns

This introductory session covered patterns and was a useful recap. A pattern is a reusable solution to a recurring problem. Patterns can be at a high level (architectural pattern) or object oriented design level (design pattern) or indeed at any...

Live from ITARC - Making your systems smart (enough)

I presented today on Making your systems smart (enough). The slides are below and reference a number of elements from Smart (Enough) Systems. Technorati Tags: agility, architecture, BPMS, BRMS, business agility, business rules, decision management, decision service, decision-centric, EDM, enterprise...

Live from ITARC - Empower Developers with Feature-Driven Development

Continuing at the IASA ITARC event in Atlanta I listened to Don Browning, Principal Architect at Turner Broadcasting, talk about Feature Driven Development. Turner considered XP, SCRUM and FDD sometime ago and found that FDD fit their waterfall-based mindset. Don...

Live from ITARC - How to be a successful software architecture

I am attending (and speaking) at the Atlanta IT Architect Regional Conference hosted by IASA. Angela Yochem of Bank of America gave this initial keynote based on some work IASA has been doing on the skills of IT architects. Angela...

Enterprise decision management and delivering agility

Mike Kavis had a post today "Built to change, Architected to last" in which he discussed a nice new concept from the folks over at BEA - Dynamic Business Applications. These, he says, have four characteristics: Built to change (flexible)...

Customer 2.0, Operational BI and $20M

A series of articles and posts caught my eye tonight. First I read Mike Murphy's article on Meeting the Needs of Customer 2.0: Intelligence All Around (DM Review). Mike discussed the issues and difficulties of serving a new customer, one...

Using EDM to make call centers work better

I saw this interesting report in the McKinsey Quarterly - Anticipating customer queries in call centers. The article is free if your register and the summary says: A telecommunications company trying to optimize the economics of its call centers hesitated...

Please ignore the typo - EDM is an approach

Nice article on EDM in SDA India based on an interview with a colleague (hi Bill). They messed up the title - it should say that EDM is an APPROACH and not a platform - but the interview makes some...

Making loyalty programs wotk with EDM

Martin Fowler's bliki had an interesting post on Customer Loyalty Software that made me think about what a great fit business rules, and enterprise decision management, are for loyalty program management. Applying Martin's patterns and using a business rules approach...

8 ways to improve captive finance with EDM

Dave Wright had a question for me about the role of EDM in captive finance organizations - that is a finance organization owned by and associated with a particular manufacturer. Dave works for such a company for a large agriculture/construction/landscape...

Decisions, information, decoupling and automation

Andrew McAfee posted The Great Decoupling last week and Ross Mayfield followed up with Decoupling Decision Rights and Decentralization. These posts discussed the decoupling of information from decision-making. They assert that the decreasing cost of getting information around an organization...