Decision Management at the Heart of Future Enterprise Applications, so Says Forrester Research

Respected technology prognosticators John Rymer and Connie Moore of Forrester Research just published a new paper titled, “The Dynamic Business Application Imperative” (September 24, 2007, For CIOs). Rymer and Moore envision a new generation of enterprise application that some IT organizations today are cobbling together in order to meet ever changing business, technical and marketplace requirements.

The Three Dimensions of Intelligent Business Processes

Today I read a September 21 Gartner Research note by Gareth Herschel titled, “The Role of Analytics in Adding Value to Business Processes.” As someone expert in analytics more so than Business Process Management (BPM) and Business Rules Management (BRMS), Gareth raises some important points to remember when discussing the role of analytics in business processes.

PerformancePoint Points the Way Toward Mainstream EDM

Microsoft Office PerformancePoint points the way toward mainstream adoption of EDM.

Another way to avoid massive training costs in your call center

I saw a piece on Computerwire by Janine Milne today - "Poor IT Training Costs UK Contact Centers Billions" (subscription required) . Janine made the point that with 25% churn and complex IT systems, training is a huge problem for...

But do you really need AI?

I saw this article in Dr Dobbs recently (thanks Mark) - AI: It's OK Again! by Michael Swaine. Michael begins with a discussion of the "seemingly genetic propensity to overpromise" prevalent in AI circles and then gives a nice update...

Live from the Gartner BPM Summit in Orlando – The EDM Opportunity Zone

Live report from the Gartner BPM Summit in Orlando, FL.

Rules and requirements - more links

Scott and I have been working on our presentation for Business Rules Forum - Getting It Right. Rules and Requirements in Software (if truth be told he has been working on it while I "help" ) and this has prompted...

Live from ITARC - An Introduction to Patterns

This introductory session covered patterns and was a useful recap. A pattern is a reusable solution to a recurring problem. Patterns can be at a high level (architectural pattern) or object oriented design level (design pattern) or indeed at any...

Live from ITARC - Making your systems smart (enough)

I presented today on Making your systems smart (enough). The slides are below and reference a number of elements from Smart (Enough) Systems. Technorati Tags: agility, architecture, BPMS, BRMS, business agility, business rules, decision management, decision service, decision-centric, EDM, enterprise...

Live from ITARC - Empower Developers with Feature-Driven Development

Continuing at the IASA ITARC event in Atlanta I listened to Don Browning, Principal Architect at Turner Broadcasting, talk about Feature Driven Development. Turner considered XP, SCRUM and FDD sometime ago and found that FDD fit their waterfall-based mindset. Don...