Enterprise Decision Management - a Weblog

Using EDM to win with operational automation

Charlie Bess over on the EDS Next Big Thing Blog had a great post on Operational Automation will Always Win Out in the End in which he argues that a focus on low cost locations is never going to work...

McKinsey research of better IT management for banks points to EDM

The McKinsey Quarterly just published Better IT management for banks (subscription required). A nice little summary of some research into the IT operations of banks around the world. The report concludes that, rather than traditional IT concerns such as scale...

Here's a way to use business rules to manage offshore development

I saw this post about Parallel Development, Managing Version Control and Offshoring and it made me think about the challenges of developing software using remote resources. It seems to me that outsourcing and self-service have a lot in common so...

Book Review: Smartsourcing

I just finished Tom Koulopoulos's book Smartsourcing - Driving Innovation and Growth Through Outsourcing. I first met Tom when he spoke at a conference I attended and I blogged about his sessions - The Road to Agra and Smartsourcing. He...

Some predictions for 2007

Towards the end of last year I asked various people to make some predictions for 2007. Here, in no particular order, is what they said. Interestingly pricing and customer-centricity both came up more than once. Bruce Richardson, Chief Research Officer...

Book Review: The World Is Flat

I have just finished reading "The World Is Flat" by Thomas Friedman. Firstly a health warning - it's a REALLY long book. Even skimming some sections it took me a long while to read it. Overall it is a good...

Here's a way someone is using enterprise decision management in mortgage

A colleague of mine (thanks Mark) pointed out this use of enterprise decision management in the mortgage industry - First American Real Estate Solutions' Vector platform. This platform, described as a "collateral valuation and risk management decisioning engine" has all...

Book Review: The Only Sustainable Edge

I recently heard John Hagel (who has a blog) present (at the webMethods conference) on the book he wrote with John Seely Brown, "The only sustainable edge". In the book John and John discuss how recent changes in the world...

Enterprise Decision Management and important IT trends

I saw this article in Baseline - The 30 Most Important IT Trends for 2007 - and it struck me how many of them pointed out the need for an enterprise decision management approach. Highlights included: Needing to focus on...

Delphi Business & Process Innovation Summit

I have been attending the Delphi Business & Process Innovation Summit this week and blogging over on ebizQ. Here are the links if you are interested. Live from Delphi - The Road to Agra Live from Delphi - Using Process...

Live from Gartner Symposium ITxpo - BPM Technology Selection: How Solutions Are Evolving

I am attending Gartner Symposium and ITxpo this week and blogging as I go. Last session before I have to leave for the airport. Jim Sinur presented on BPM Technology Selection: How Solutions Are Evolving BPM requires a methodology or...

What do outsourcing and self-service have in common?

I saw this article on Self-Service and Outsourcingby Allen Bonde and Alan Winters over on destinationCRM and it made me think about discussions I have had with Allen in the past around using Enterprise Decision Management to automate and improve...

New article on business rules and process commoditization

I have another article on BPM Institute today - Business Rules and resisting the commoditization of process. Enjoy.

Insurance Companies can outsource processes and differentiate them too

Mark Cecere over at Forrester just published this piece Process-Oriented Insurance Will Drive BPO(subscription required) and he makes some great points about the potential for BPO in insurance. Regular readers of the blog will know that I believe strongly that...

Top posts on BPM, SOA, CEP, BAM and business rules

Continuing the analysis and got this list is of ones related to business process, SOA, CEP and related topics. Here goes: Are BPMS and BRMS complementary or not? There are a number of posts on this topic including this one...

The future of Insurance needs EDM

I saw this report on the IBM site the other day - Insurance 2020: Innovating beyond old models. It had some interesting predictions in it, especially since it took a longer time horizon than is typical in these kinds of...

Live from InterACT: Decisions On Call: How the Decision Service Provider (DSP) Model Works

Posted by Guest Blogger, Ian Turvill From Fair Isaac's InterACT Conference, San Francisco, CA Well, as promised, I'm plugging the gap on a description of the "Decision Services Provider" model. James just delivered a presentation on this topic at InterACT,...

Making New Friends, A Million Consumers at a Time

My colleague at Fair Isaac, Jeff Zabin - noted marketing author and bon vivant - has been publishing a quarterly newsletter for Fair Isaac's Precision Marketing Group. Aptly it is called Marketing Decisions, since it focuses on the application of...

BPO growing, needs EDM perhaps to grow faster

This article in ComputerWorld made me think about EDM and BPO again - BPO Deals Increase, but Users Face Hurdles. Two things struck me particularly: If BPO vendors offer more and more standard processes then those that allow their customers...

The future of BPO includes business rules

David Margulius wrote a nice piece on BPO in InfoWorld recently - The great business process handoff. I have blogged a couple of times about the value of business rules when considering business process outsourcing but a couple of comments...

Offshore, backshore, business rules

Ephraim Schwartz has a great article in InfoWorld today - Bringing software development back in-house. In hit he quotes someone who was reversing a decision to outsource: Fields believes that software technology is a collaborative process among designers, architects, and...

Business Rules and resisting the commoditization of process

Interesting note in this EDS blog on the commoditization of process. What is interesting to me is that all this discussion is around the flow, management and performance being standardized or commoditized. If you use these processes, and so do...

Business Process Outsourcing and Business Rules

At Fair Isaac's recent InterACT Budapest I presented on "Preserving Agility: How Rules Management Improves Business Processes – internally and with BPOs" with a colleague from Microsoft - Sanjay Katyal from Emerging Ecosystems Development, Platform Strategy Group. he and I...

Outsourcing and business rules - perfect together

Business rules can help make any process more suitable for simple, transactional outsourcing.