Enterprise Decision Management - a Weblog

Live from InterACT - It's a wrap

(Posted by guest blogger, James Taylor) Here's a quick summary of the posts from InterACT. Hope you enjoyed it. Monday Mark Greene's keynote Live from InterACT - Ian Ayres Live from InterACT - New Approaches to Strategies Live from InterACT...

Live from InterACT - Tuesday Summary

(Posted by guest blogger, James Taylor) Here's a quick summary of the posts so far at InterACT. You can follow the full series over on the Smart (enough) Systems blog and subscribe by RSS or Email so you don't miss...

Live from InterACT - Bernhard Nann's Keynote

(Posted by guest blogger, James Taylor) Back to this blog for a session on Fair Isaac's product road map presented by Bernhard Nann, Fair Isaac's CTO. Fair Isaac is in the middle of a major evolution in their decision management...

Live from InterACT - Monday Summary

Posed by guest blogger, James Taylor) Here's a quick summary of the posts from today (and yesterday) at InterACT. You can follow the full series over on the Smart (enough) Systems blog and subscribe by RSS or Email so you...

Live from InterACT - Mark Greene's Keynote

(Posted by guest blogger, James Taylor) As Mark is the CEO of Fair Isaac I thought I would blog this one over on this blog rather than on the Smart (enough) Systems blog where the rest are going to be....

Rewards? Experience? Loyalty? EDM!

Posed by guest blogger, James Taylor) I saw a couple of interesting posts when I returned from IBM's IMPACT show this week (blog posts here) -Jim Berkowitz on Want Customer Loyalty? Improve Customer Experience First and Ginger Conlon on Making...

Right here, right now with EDM

(Posed by guest blogger, James Taylor) Richard Higginbotham wrote a nice little post over on mycustomer.com called "Right here, right now: Event-triggered marketing". The use of enterprise decision management or EDM to deliver on this kind of customer-centric, event-based marketing...

Enterprise Decision Management and the future of application development

(Posed by guest blogger, James Taylor) I read an interesting paper by Joseph Feiman of Gartner today - Prepare for a Paradigm Shift to Automated Application Development. This is described as "maverick" research but I thought it was pretty compelling....

Many business trends lead to EDM

(Posed by guest blogger, James Taylor) Mike Schaffner had an interesting post this week on 8 Business Technology Trends. I was struck by the power of Enterprise Decision Management to deliver on the promise of no less than half of...

Call for Presentations - the new EDM Summit

How are you integrating business rules and analytics? How are you adding intelligence to your business processes? How are you putting analytics to work in your operational systems? How, in other words, are you using Enterprise Decision Management (EDM) to...

Adaptive Business Applications with EDM

(Posed by guest blogger, James Taylor) I have been thinking about adaptive applications recently and about what makes an application adaptive (see my twitter stream for instance). This seems like an important topic as people throw "business agility" and "agile...

Decision Management Flavors

(Posted by guest blogger, James Taylor) One of the challenges in defining a market space is what to call it. While this may seem like a trivial matter, it affects how people talk about the market and is crucial in...

Here's how Enteprise Decision Management puts location awareness to work

(Posted by guest blogger, James Taylor) I saw this post by Charlie Bess of EDS today - Location awareness -- the tip of the iceberg. Charlie makes the great point that knowing where something or someone is (location awareness) is...

Business rules are core to the BPM/SOA value proposition

(Posted by guest blogger, James Taylor) Butler Group released a really well written report on BPM last year - Business Process Management: Building End-to-end Process Solutions for the Agile Business (December 2007) and I took a look at it after...

Enterprise Decision Management by any other name...

(Posted by guest blogger, James Taylor) What's in a name? that which we call a rose By any other name would smell as sweet; This famous couplet from Romeo and Juliet came to mind today when an article I wrote...

Using EDM to make your ATMs into a sales channel

(Posted by guest blogger, James Taylor) My friends over at the Analytical Engine had an interesting post this week - ATM Machines As A Sales Channel. Their focus was on pre-approved offers and the possibility of loading them onto the...

Some thoughts on BI and analytics in retail banking

(Posted by guest blogger, James Taylor) Late last year the folks at Datamonitor published Business Intelligence in Retail Banking (Review Report). I finally got to read it today and it is, overall, a very interesting paper and I recommend it...

Why are enterprise applications so dumb?

(Posted by guest blogger, James Taylor) In general Enterprise Applications rely on human intelligence - Humans must use dashboards and reports to learn from their data, most decisions are managed with work lists, someone has to log on and act-on...

Making it actionable with EDM

(Posted by guest blogger, James Taylor) The Performance Guys had a post today titled "But is it "Actionable?" in which they discuss the general trend towards what is called "pervasive Business Intelligence" - that is, BI everywhere and for everyone....

Customer Interaction Management needs EDM

(Posted by guest blogger, James Taylor) It seems to be customer interaction week (month) on my blogs. Today I finished reading an article that prompted this post - Service-Oriented Customer Interaction Management by Ashutosh Roy of eGain. There was a...

Wonderful new columnist on DM Review

(Posted by guest blogger, James Taylor) For those of you who don't get DM Review magazine in your mailbox, you might want to check out a great new DM Review columnist - me! The column is called Smart (Enough) Business...

Another survey

(Posted by guest blogger, James Taylor) I just noticed that a recent comment had another interesting looking survey, this time from Troy University on “Decision-Making Using Systems and Technology”. Check out this link: http://deploy.ztelligence.com/start/index.jsp?PIN=139TGFXP77F85 and don't forget this one if...

Getting Started with Adaptive Control

(Posted by guest blogger, James Taylor) As I talk to more companies adopting EDM (and more companies delivering it), it is increasingly clear that the role of adaptive control cannot be understated. Simply put, adaptive control is the systematic testing...

Using EDM to build loyalty to your organization

(Posted by guest blogger, James Taylor) 1:1 Magazine had an interesting post this week titled "Loyal to what" that discussed a challenge for companies trying to build customer loyalty. As the article says, But what happens when those employees succeed...

Standardizing Decision-based Approaches

(Posted by guest blogger, James Taylor) I attended a meeting of the OMG this week and we had some good discussions that both showed the value of externalizing decisions and pointed the way for decisions to become a solid part...

EDM and interesting business technology trends

(Posted by guest blogger, James Taylor) I saw this interesting report on the McKinsey Quarterly "Eight business technology trends to watch" and, as many McKinsey Quarterly reports do, it made me want to write something by way of follow-up. It...

The future of BI had better include EDM

(Posted by guest blogger, James Taylor) A number of posts on what the future of BI is likely to bring caught my eye this morning and I thought I should add my thoughts on how I see BI evolving into...

Process Management and Decision Management

(Posted by guest blogger, James Taylor) I posted a little piece on the potential unification of business processes and business rules on my other blog recently - Please don't just unify rules and process. This prompted some very interesting comments...

What kinds of problems lend themselves to EDM?

(Posted by guest blogger, James Taylor) I was talking with Neil Raden and Tom Davenport today on the subject of decisions - what are the various kinds of decisions and how do companies make them and think about making them....

Mistakes in the last mile in Decision Management

(Posted by guest blogger, James Taylor) My good friends over at Juice Analytics had an interesting post on the "last mile" of Business Intelligence that made me think about Enterprise Decision Management in that context. Using the reporting interface One...

A discount on Smart (Enough) Systems

(Posted by guest blogger, James Taylor) I just noticed that amazon.com is discounting Smart (Enough) Systems so, if you (or your friends) don't own a copy, now would be a great time to buy one. You can buy it here...

The Future of EDM - some notes from Business Rules Forum

(Posted by guest blogger, James Taylor) At the Business Rules Forum last week the organizers assembled an illustrious panel - me, Mark Proctor (Drools, open source business rules), John Elder (well known data mining and analytic expert), Don Ames (CTO...

How can your decision services get new experiences?

(Posted by guest blogger, James Taylor) I recently started reading an interesting new blog - the Decision Strategist - and saw a post titled New Experiences Improve Decision Making. It was an interesting (if short) post that made the critical...

But do you really need AI?

I saw this article in Dr Dobbs recently (thanks Mark) - AI: It's OK Again! by Michael Swaine. Michael begins with a discussion of the "seemingly genetic propensity to overpromise" prevalent in AI circles and then gives a nice update...

Live from ITARC - An Introduction to Patterns

This introductory session covered patterns and was a useful recap. A pattern is a reusable solution to a recurring problem. Patterns can be at a high level (architectural pattern) or object oriented design level (design pattern) or indeed at any...

Live from ITARC - How to be a successful software architecture

I am attending (and speaking) at the Atlanta IT Architect Regional Conference hosted by IASA. Angela Yochem of Bank of America gave this initial keynote based on some work IASA has been doing on the skills of IT architects. Angela...

Enterprise decision management and delivering agility

Mike Kavis had a post today "Built to change, Architected to last" in which he discussed a nice new concept from the folks over at BEA - Dynamic Business Applications. These, he says, have four characteristics: Built to change (flexible)...

Please ignore the typo - EDM is an approach

Nice article on EDM in SDA India based on an interview with a colleague (hi Bill). They messed up the title - it should say that EDM is an APPROACH and not a platform - but the interview makes some...

Decisions, information, decoupling and automation

Andrew McAfee posted The Great Decoupling last week and Ross Mayfield followed up with Decoupling Decision Rights and Decentralization. These posts discussed the decoupling of information from decision-making. They assert that the decreasing cost of getting information around an organization...

Is your system smart enough to make your customers feel good?

I saw a nice little post today, Why You Need to Reaffirm Customer Decisions, that made me think about automated systems. Does the system that takes orders from your customers "reassure, comfort, and instill confidence in the customer that their...

Getting in the loop

Great article on the Observation, Orientation, Decision, Action (OODA) loop by Dag von Lubitz in DM Review. Dag nicely summarizes and explains the work of Col Boyd's OODA loop in the article and I would highly recommend the article to...

Super Crunching with EDM

Thanks to Rolando I linked to this article Era of the Super Cruncher in which Ian Ayres discusses his new book - Super Crunchers: Why Thinking-by-Numbers Is the New Way to Be Smart . I have not read the book...