Enterprise Decision Management - a Weblog

Decision Management at the Heart of Future Enterprise Applications, so Says Forrester Research

Respected technology prognosticators John Rymer and Connie Moore of Forrester Research just published a new paper titled, “The Dynamic Business Application Imperative” (September 24, 2007, For CIOs). Rymer and Moore envision a new generation of enterprise application that some IT organizations today are cobbling together in order to meet ever changing business, technical and marketplace requirements.

Shameless Commerce: Calling the Sub-Continent

EDM software market is estimated to be about $ 20 billion worldwide and growing at 10-12 percent annually.

"Blogging Live" from InterACT Lisbon: "How EDM Really Works"

"How EDM Really Works" at InterACT introduces the concepts of decision automation and predictive analytics.

Some great McKinsey stats on call center automation

Another nice McKinsey piece today - Automated self-service comes to telcos (registration required). In particular it has some nice numbers: A typical call-center transaction costs $8 to $10; the same transaction online costs $0.15 to $0.80 Printed bills cost four...

Autonomic Computing - are we there yet?

I saw this article on Autonomic Computing in Information Week - In HAL's footsteps - and it made me think of how business rules are being used to build diagnostic and often self-diagnostic systems. The article talked alot about the...

Autonomic Telecommunications Networks

This "case study" is an amalgam of a number of Blaze Advisor business rules customers. Each of these is in production and together show the potential for business rules in particular to change the way telecommunications company's deliver services by...